Refund & Cancellation Policy

Last updated: 21 October 2026

Free trial

New merchants get a free trial (usually 14 days). Nothing is charged during the trial, and you can stop any time without paying.

Cancelling a subscription

• You can cancel any time from your account or by writing to telewebads@gmail.com.
• Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
• You can ask for an export of your data within 30 days of the plan ending.

Refunds

• First payment: if you cancel within 7 days of your first paid charge, we refund that charge in full.
• Renewals: monthly renewals are not refunded for partial months. Annual plans cancelled after the first 7 days are refunded for the full unused months, minus any discount given for paying annually.
• Our fault: if the Service is unavailable for more than 72 hours in a row because of a problem on our side, we credit or refund the affected days.
• Duplicate or wrong charges are always refunded in full.

What we can't refund

Third-party charges paid through or alongside the Service — advertising spend, WhatsApp/Meta message charges, SMS or call charges, courier and payment gateway fees, and pay-per-use AI credits already used — are set by those providers and can't be refunded by us.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days. GST on refunded amounts is adjusted through a credit note. Write to telewebads@gmail.com with your brand name and invoice number.