Privacy Policy

Last updated: 21 October 2026

D2C Fiber (d2cfiber) is a business analytics, advertising and customer-messaging service operated by JMVAS Telecommunications Private Limited (OPC) (“we”). It helps online brands (“merchants”) see their sales, advertising and returns in one place and act on them. This policy explains what data we handle, why, and your rights under India's Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000 and its rules.

Our two roles

• For merchant account users (names, emails, sign-in), we decide how data is used — we are the Data Fiduciary.
• For the merchant's own customers (orders, phone numbers, chats), the merchant decides how it is used and we process it on their instructions — we are a Data Processor under our Data Processing Addendum.

Data we collect

• Account details: name, email, phone, brand details and GSTIN you give at sign-up; profile photo from the sign-in provider (Google).
• Data from platforms a merchant connects, only with their permission: store orders, products, customers and inventory (Shopify); ad accounts, campaigns, spend and results (Meta, Google); shipment status and costs (couriers such as Shiprocket); Instagram comments and messages; and similar data from other connected services.
• WhatsApp messages and delivery status sent or received through the merchant's WhatsApp Business number.
• Order location (city, state, PIN code) used to measure returns and delivery by area.
• Content you add: campaign briefs, uploaded photos/videos, questions to the AI assistant.
• Usage and security logs: sign-in times, actions taken, IP address and device details.

How we use data

• To provide the Service: reports, profit and return analysis, alerts, campaigns and messages the merchant sets up or approves.
• To generate answers, images, videos and plans with AI providers, sending only the data needed for that request.
• To secure the Service, prevent misuse, support you and meet legal obligations (for example GST invoices).
• We do not sell personal data and do not use one merchant's customer data for another merchant.

Google user data

We use Google sign-in only to identify you. d2cfiber's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Sharing and service providers

Data is shared only with service providers that run the Service on our behalf under confidentiality and security obligations: cloud hosting and database (Railway, Neon), AI model providers (Anthropic, Google), messaging (Meta WhatsApp Cloud API, MSG91), voice calls (Bolna, when enabled) and the platforms the merchant connects. Some providers may process data outside India with appropriate safeguards. We disclose data to authorities only when required by law.

Security

Platform access tokens are encrypted before storage; data is encrypted in transit; access needs sign-in and is limited by role; every action is logged. See Security for details and how we handle incidents.

Retention

We keep data while the merchant's account is active. After the account closes, or on request, we delete account data, connected-platform data and reports within 30 days, except records we must keep by law (such as invoices). Backups roll off within a further 30 days.

Your rights

You can access, correct or delete your personal data, withdraw consent, and nominate a person to act for you, as provided by the DPDP Act. Customers of a merchant should first contact that merchant; we will help the merchant respond. See Data deletion for how to remove access and delete data.

Grievances and contact

Sunil Kumar, Director — telewebads@gmail.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days (see Grievance Redressal). If you are not satisfied, you may approach the Data Protection Board of India.

JMVAS Telecommunications Private Limited (OPC)
Registered office: 210/2, Lane No. 7, Ram Nagar, Roorkee, Uttarakhand 247667, India
Regional office: Gurugram, Haryana, India · telewebads@gmail.com