d2cfiber

Help centre

Step-by-step guides for every part of d2cfiber. Can't find an answer? Write to telewebads@gmail.com or WhatsApp your account manager.

Getting started

  1. Request access at app.d2cfiber.com/signup with the Google account you'll use. Our team approves new brands within a working day.
  2. Sign in with Google. Your 14-day free trial starts on approval.
  3. Settings → Connect Shopify (install the d2cfiber app on your store) and Connect Meta (choose your ad account).
  4. Settings → Costs: enter shipping, return (RTO), COD and packaging cost per order, and GST. Reports → Profit → Costs: add each product's buying cost.
  5. Open the Dashboard. The first sync takes a few minutes; after that data refreshes automatically.
  6. Invite your team (Owner, Manager, Analyst or Viewer) from WhatsApp → Team.

Reports & profit

  1. Reports → Overview: sales, ad spend, ROAS and orders for any date range (Today, Yesterday, This month, Last month, 90 days, custom).
  2. Reports → Profit: real profit after product cost, GST, shipping, RTO, COD fees, gateway fees and ad spend (Meta + Google + others you add).
  3. Reports → Products: which products make or lose money after ads and returns.
  4. Reports → RTO & COD: returns by state and PIN code, the PIN codes to block for COD, and open COD orders that need a confirmation first.
  5. Reports → GST and Cash: GST summary and when COD and prepaid money reaches your bank.
Why don't my numbers match Shopify exactly?

d2cfiber counts real outcomes: cancelled and returned (RTO) orders are removed from profit, and courier data decides what was delivered. Shopify shows orders placed.

My profit looks too high

Check Settings → Costs (RTO and COD fees are often left at ₹0) and that every product has a buying cost.

Ads: Watcher, Ads Doctor and Autopilot

  1. Watcher: set your target cost per sale. You get a red alert on WhatsApp when spend runs without sales or costs jump.
  2. Ads Doctor: a daily check of your campaigns (low CTR, ad fatigue, overlapping audiences, missing retargeting) with the fix and whether it restarts Meta's learning.
  3. Campaigns → New: describe what you want to sell; AI drafts the campaign, audience and ads for your approval.
  4. Approvals: every change the AI proposes waits here. Nothing changes on Meta without your click unless you set an auto-approve limit.
Will d2cfiber change my ads by itself?

Only if you switch on Autopilot options or an auto-approve limit. By default every change waits for your approval.

RTO Shield (fewer returns)

  1. RTO Shield scores every new COD order from 0–100 using its PIN code, state, past returns, order value and checkout risk.
  2. Risky orders are tagged in Shopify ("RTO risk: high") so your team confirms them before packing.
  3. Optional actions: WhatsApp confirmation, an AI confirmation call, or hold the order until it's confirmed.
  4. The RTO Shield page shows today's risky orders and how much the confirmations saved.

Bundle offers & free gifts

  1. Bundle offers: choose products and box prices (e.g. any 3 for ₹1,199). The price is applied at checkout automatically.
  2. Add free gifts per box size; customers pick them in the cart.
  3. Turn on the d2cfiber app embed: Shopify → Online Store → Themes → Customize → App embeds → d2cfiber → Save.
  4. Share the offer page link, add it to your menu, and choose where the banner shows on your homepage.
The offer page says "Coming soon"

The offer is switched off or its start date hasn't arrived. Switch it on in Bundle offers.

WhatsApp

  1. WhatsApp → Connect number: connect your WhatsApp Business number with Meta (a few minutes).
  2. Automations: order confirmation, COD confirmation, abandoned-cart reminders, shipping updates and reorder reminders.
  3. Campaigns: send an approved template to a customer group. Results show sent, delivered, read, clicked, added to cart and orders.
  4. Inbox: all chats in one place, with team assignment, notes, templates and emoji reactions. The AI agent can reply 24×7.
Why did some campaign messages fail with 131049?

Meta limits how many marketing messages each person can receive. It's per person, not your account. Send to engaged customers first and don't repeat within a few days.

Can I send free text to anyone?

Only within 24 hours of the customer's last message. Outside that window WhatsApp allows approved templates only.

Instagram

  1. Connect your Instagram business account. Smart replies answer price/link questions and thank-you comments automatically; other comments wait for you.
  2. Posts and Creators: plan posts and track creator collaborations.

Creative Studio

  1. Images & ads: pick a product photo, a background scene and a layout; AI writes the ad copy.
  2. Reel maker: upload 2–5 short phone clips; AI cuts them, adds captions, a Hindi/English voice-over, music and an end card with your offer.
  3. Use real product photos for the best results. Creative Studio has a monthly spend cap you can see on the page.

Account, billing & data

How do I add a team member?

WhatsApp → Team → add their Google email and choose a role.

How do I cancel?

Write to telewebads@gmail.com. Your plan runs to the end of the paid period. See the Refund & Cancellation Policy.

How do I delete my data?

Disconnect platforms in Settings and email us — see the Data deletion page. We delete within 30 days.

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